Should a return be accepted for an Item not required / in as new and sealed condition (aka you were supplied as per what you ordered) a minimum 15% restocking fee will be charged on items that were in stock.
Unless stated on the product listing, or specifically below, Information Technology & Support Direct warrant all components for a period of twelve (12) months. Warranty for all components is RTB (Return to base), return postage of which is to be paid by the customer. We will repair, or at our option replace, any of the goods which in its opinion are defective because of faulty materials or workmanship. If the same item is unavailable we reserve the right to substitute with a similar item.
Refunds and returns will not be accepted on the basis of unsuitable items, wrong choice and incompatibility of any kind. It is your responsibility to ensure the items you purchase are compatible with your system(s) before you buy. Please see the manufacturer information for your items for further information on suitability / application. Whilst we endeavour to ship your order within 24 hours, some products may not have immediate availability. We will, in this instance inform you of this. Information Technology & Support Direct will, at its sole discretion offer a refund after 10 days* (at customer request only) if we cannot supply the goods to you. This applies only to goods which have not shipped, and excludes goods which have shipped that are still in transit.
Some items we sell are covered by a manufacturer warranty and are covered directly by their manufacturer. Before you submit a warranty return request online, please check below whether your product is covered by a specific warranty. For example, certain Hard Disk Drives, Laptops etc may state longer than 12 month or "Lifetime" warranty. These warranties are covered directly by the manufacturer and are listed below.
If you have an item which you believe is faulty, please ensure you thoroughly test the item before returning! Products which are returned for faults that are tested to have no faults will be charged a $60 AUD inc. GST no fault found fee for return postage and testing costs. In this instance goods will not be returned to you until you have paid the no fault found fee.
No warranty claims will be accepted without proof of purchase. You must be a registered user to lodge a return request. In the unlikely event that goods are to be returned for warranty please log onto the website under “Warranty” and complete an online RA (Return Authorisation). You will then be sent an email with a return postal address and your item will need to be sent to that address. All returns must be returned in their original packaging if possible, or well packed so as not to sustain any damage in transit with all software and manuals included. You MUST also state the RA number on the exterior of the package clearly. Returns which do not have an R.A. number will NOT be accepted and returned at customer cost. Repaired or replacement products will be returned to you as soon as possible, and we will keep you up to date with their progress.
Under no circumstances are we able to accept software for return. Warranty is non transferable. The benefits conferred by this warranty are in addition to the rights and remedies to which the purchaser is entitled in respect of the goods under the Trade Practices Act and any relevant fair trading act or other consumer laws except to the extent to which such rights and remedies apply and cannot be excluded, the above warranty supersedes and excludes all representations.
Warranty on specific products:
All products are covered by 12 months RTB warranty with the exception of the following brands/items:
Seagate – Seagate offer 5 year warranties on most HDD products. Return on these items is to be done direct to Seagate, via www.seagate.com and lodging an online return request.
ASUS Laptops – ASUS Laptops are covered by a 2 year (1 year on batteries) on site courier pickup and return. Please use the contact details provided with your ASUS Laptop for return requests.
This list is subject to change and we reserve the right to add additional products or make changes to this list.
Warranty on product older than 12 months:
All products are covered by 12 months RTB (return to base) warranty. We will process warranty claims outside this 12 months if a longer manufacturer warranty applies, however all costs to return the item, as well as send the item back to you are your (the customer) cost to bear. In addition we will charge a $5.50inc GST fee on top of return freight cost to cover the time and packaging involved in such claims which are outside our standard warranty term.
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