All enquiries should be emailed to us with the following form
We wil endeavour to respond to your enquiry as soon as possible. Unlike other online stores, we guarantee to respond to your email.*
MSN Messenger
Advice and questions can be asked free of charge on MSN messenger.*
Add support@itsdirect.com.au to your MSN and send us your questions/comments. Our MSN will be online at various times day and night.
*Please be aware that we are busy and may not respond straight away. We WILL respond to you as soon as possible. Any messages containing rude or offensive contents will be ignored.
Telephone
Enquiries can be directed to us by phone. However, due to our support schedule we may not be able to take your call. In this instance leave a message, or send us an email. We WILL respond to you as soon as possible. We do not offer free telephone support, no technical support will be done via this number. Please send us an email or lodge a support ticket for all support calls. Enquiries excepted.
All Enquiries: (07) 5408 5588 Phone hours MON to FRI 9am to 5pm (AES QLD Time – We Currently do not have daylight saving here)
Business Purchase Orders Fax: (07) 5478 1372 We accept all purchase orders via Fax large or small.
Please note that prepayment will be required on all new business accounts until regular trading history is made. If paying by Card please include these details on your Purchase Order.
Mail
Postal information and enquiries should be directed to:
Information Technology & Support Direct
P.O. Box 7435
Sippy Downs QLD 4556
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