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Remote Desktop Support and Phone Support

Would you like help with your computer troubles? We can provide the Remote Help Bundle which help available by phone and also remote desktop support (or onsite, extra fees and charges apply).
All you need to do is purchase the Remote Help Bundle via our website as per a normal order. Then you will receive via email your Remote Help Bundle docket which includes your unique identification details so you can be verified when you contact the support centre.


SUPPORT FEATURES:

  • Australian owned and based in Queensland
  • Our HOURs of business, are YOUR hours of business 8:00am to 8:00pm 7 days a week. Including public holidays.
  • Our service is person and business-oriented, i.e. the time can be used over multiple systems, different system types, e.g. notebook, PC, servers, multiple users, multiple environments, and multiple sites.
  • Remote support and Phone support. Remote support is many times more efficient and effective than just phone support.
  • Secure. You are provided with a Remote Help Bundle docket, which has a separate 4 pin security password, that cannot be used by unauthorised people.
  • 100% time usage with available time decreasing in 1 minute intervals, and multiple requests for help. No time wasted as you can use your time with multiple calls, and the total time used accumulates over all calls
  • Service is provided by Aussie Onsite Micro Medic and you will be provided with the 1300 number to call in your Remote Help Bundle.
  • Service is purchased in 1 hour blocks, so just get the hours you need.
  • Need help, do it now!
  • 100% money back guarantee if the issue is not resolved to your complete and total satisfaction
  • This service is provided through a third party company called Aussie Onsite Micro Medic!

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Testimonials

 

ITSDirect is a service based online computer shop, shipping Australia Wide for over 8 years!