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Customers in far regional areas or NT/ Perth / Tas should request confirmed freight pricing BEFORE ordering on large or heavy items here – Freight to these areas is more and cannot be automatically calculated.

Courier & Packing Information

We use a variety of couriers to deliver your order. The actual courier used for your order will depend on your location and items purchased. We use couriers such as Australian Air Express, Couriers Please, Fastway, Startrack and TNT. We will ensure goods are packaged as well as possible to minimise possible damage.

Delivery Addresses

We only ship to Australian addresses. It is essential that you supply an address where you will be during business hours as couriers require your signature upon delivery. Couriers do not specify nor can they guarantee delivery times. It is your responsibility to ensure someone is available at the delivery address. Failed deliveries usually result in a 'we missed you card' in your mail box, you will need to contact the courier and arrange re-delivery.

In some rare cases the courier may return the goods to us due to failed delivery, in which circumstance you will be liable for a second delivery charge. All orders are automatically sent a despatch notification e-mail when your order ships.

Delivery to P.O. BOXES

We do not send orders to PO BOXES.  We do understand that some customers are far regional and can only accept a PO BOX Delivery.   Some items are not able to be sent by Australia Post. In this instance please contact us to check the options for your particular item.

Freight Charges

Freight charges are automatically calculated as you add items to your cart. Our standard freight charges (in AUD including GST) depend on cubic size and weight. To see the total delivery charge for your items, add them to your cart and the freight charge will be displayed automatically.

Delivery Timeframes

Delivery timeframes vary depending on your location and goods ordered. Orders are processed as soon as payment is made and usually despatch within 24 hours. The following is an estimated guide for delivery times once payment has cleared:

QLD Metro 1-2 days
QLD Regional2-4 days
NSW Metro 1-3 days
NSW Regional 2-4 days
VIC Metro 1-3 days
VIC Regional 2-4 days
SA Metro 1-4 days
SA Regional 2-5 days
WA Metro 1-5 days (depending on the item - some items sent by road courier will take longer)
WA Regional 2-15 days (depending on the item - some items sent by road courier will take longer)
All Other Areas 2-7 days

Please note that these times are estimated. Actual times may vary depending on item availability and seasonal delivery times. To speed up delivery times we may split ship your order from a warehouse closer to you. This service is of no extra cost to you. Please allow the minimum delivery time for your area before requesting further information on your delivery status.

Free Delivery Promotions

Any free delivery promotions given apply to the items specified only by that promotion. Other items ordered which are not offered under promotion with free delivery will be charged at the applicable rate.
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ITSDirect is a service based online computer shop, shipping Australia Wide for over 8 years!