Frequently Asked Questions

Q) Can I pickup the products on the website?
A) No. We do not currently have a facility for this, all items are sent by courier to you.

Q) Where are you based?
A) We are based in Brisbane, Queensland.

Q) Does Information Technology & Support Direct ship Internationally or to PO Boxes?
A) No. We do not ship to PO Boxes for security reasons. Signatures must be obtained on all deliveries. We do not plan to ship internationally in the future.

Q) Are all items from itsdirect Australian retail merchandise?
A) Yes, all items are Australian with Australian writing on the box. None of our items are cheaper foreign versions with other languages on the box. Some items are "OEM" meaning they do not have a retail box to save you money, and this is stated on the item.

Q) Are all your items in stock?
A) Most items are in stock and available for despatch same day, or within 24 hours. Less 'common' items may take a few days to despatch if it needs to be ordered in. Preorder items will despatch as soon as they are available. If there are any items out of stock we will inform you and may split ship your order.

Q) Do you pricematch?
A) Generally, No. We believe our prices and service are excellent and as such do not pricematch on small orders. Customers wishing to purchase a large or volume quantity may be able to get a discount depending on items and quantity. Please contact us in this instance with your requirements.

Q) An item I was going to buy yesterday has changed and is dearer - will you honour its old price?
A) Unfortunately not. Prices on items change daily in this industry and as such item pricing is subject to change on a daily basis. If you see a good deal that you want or need, buy it!

Q) What are you trading hours?
A) You can find our current trading hours on the contact us page

Q) Is Information Technology & Support Direct registered for GST, and do you supply a tax invoice?
A) Yes. You can download your invoice by logging in to your account and selecting the order.

Q) Is Information Technology & Support Direct Australian owned and operated?
A) Yes. All staff are Australian (QLD) and all profits stay in Australia.

ITSDirect is a service based online computer shop, shipping Australia Wide for over 5 years!

We sell and ship Computer Hardware, computer components and computer software to all states within Australia including:
Victoria (VIC), Queensland (QLD), New South Wales (NSW), Northern Territory (NT), South Australia (SA), Tasmania (TAS), Australian Capital Territory (ACT) Western Australia (WA) .
Major areas covered include: Adelaide, Albany, Alice Springs, Armidale, Brisbane, Bunbury, Carnarvon, Bundaberg, Byron Bay, Cairns, Canberra, Carnarvon, Geelong, Hobart, Katherine, Launceston, Lismore, Mackay, Melbourne, Coffs Harbour, Cooktown, Sydney, Townsville, Wollongong, Tweed Head, Darwin, Geraldton, Moree, Newcastle, Noosa, Central Coast, Mid North Coast, Dubbo, Shepparton, Gladstone, Gold Coast, Penrith, Perth, Port Hedland, Portland, Port Lincoln, Port Macquarie, Rockhampton, Sunshine Coast, Toowoomba, Wagga Wagga, Tamworth.
read more about our
online computer store